UNIVERGE SV8000 Series Desktop Digital Terminals

In today’s intensely competitive business environment, smart companies know that it takes great customer service to get ahead.

UNIVERGE Desktop Digital Terminals offer features and benefits that brilliantly capture the essence of form and function while providing businesses the means to seamlessly communicate with their customers. These terminals, which are an important part of NEC’s UNIVERGE360 approach, deliver exceptional value and can be customized to fit your organization’s needs. With their user-friendly ergonomic design, a range of models to choose from and a choice of interfaces and options, they provide users with access to the full power of UNIVERGE communication platforms.

UNIVERGE SV8000 Series Desktop IP Terminals

NEC’s UNIVERGE Desktop IP Terminals provide all the features and functionality of traditional phones with the seamless integration of advanced IP applications. Integration of voice and data is no longer limited to the network or the PC desktop; it is now in the end-users’ hands, providing role-enabled communications as part of NEC's UNIVERGE360 approach.

UNIVERGE Desktop IP Terminals are ergonomically designed for natural comfort and facilitate use through an array of menu-driven soft key functions and easy-access function keys. Together, these aspects of the terminal deliver power, versatility and programmability to all user stations, maximizing efficiency and productivity.

Because the entire desktop surface is crafted for user productivity and fosters better speed, service and performance, the UNIVERGE Desktop IP Terminal can help your business reach more profitable heights.

Mobile Extension

The SV8100 has the ability to forward your calls to a mobile phone with the added functionality of transferring forwarded calls back to extensions on the system or even externally to other parties.

UNIVERGE SV8000 Series Automatic Call Distribution (ACD)

The UNIVERGE® SV8000 Series ACD facilitates the handling of high call volume with a minimum number of resources. It reduces caller hold time and distributes call volume evenly among employees. Callers are given the option of either immediately leaving a message for agent callback or holding for an agent. Those who wish to hold hear initial and repeating announcements encouraging them to remain in the call queue. This prevents callers from hanging-up and reduces lost calls thereby helping to improve employee efficiency and streamline staffing.

The PC-Based Supervisor with Reports feature can be used for agent scheduling, business analysis and improvement of scheduling efficiency. The reporting package features an easy-to-use PC interface for compiling, analyzing and managing information. This convergence of technology and communication positions the SV8000 Series ACD as a key element of NEC’s UNIVERGE360 approach.

UNIVERGE VM8000 InMail Solution

For today’s small-to-medium size businesses (SMB), there is simply no place for long call-holding periods, incorrect call routing or lost messages. While organizations seek the right solution to address these issues, they also expect improved efficiency, economy and convenience.

The UNIVERGE® VM8000 InMail Solution, a part of NEC’s UNIVERGE360 approach to fully integrate communications into the business environment, is ideal for SMBs wishing to ensure that all callers get to the people and information that they need without prohibitive hold times or dropped calls. It is an embedded solution for the UNIVERGE SV8100 Communication Server that provides digitally-integrated voice messaging capabilities and Automated Attendant features to meet a SMB’s communication needs both now and in the future.

UNIVERGE SV8000 Series PC Pro/WebPro

UNIVERGE® SV8000 Series PC Pro/WebPro is an instrumental troubleshooting tool that empowers users to manage their own terminals and provides them with the functionality needed to simplify communications. PC Pro/WebPro is a part of NEC’s UNIVERGE360 approach to integrating communications technology into the business environment. Most PC Pro/WebPro programming is done via three views – Standard, Wizard and System Data. These views are accessible through menu items, a tabbed view or one-click icons.

UNIVERGE UM8000-Mail Solution

The UM8000-Mail solution is an enhanced, in-skin unified messaging system that delivers abundant message storage, scalable port capacity and all the features you’ve come to expect from NEC, a leader in voice messaging products. It perfectly exemplifies NEC’s UNIVERGE®360 approach by adding elements of Unified Communications into the business and is designed specifically for the SV8000 series communications servers. UM8000-Mail offers a reliable system with a smaller footprint and lower operating cost than other systems.

UNIVERGE SV8000 Series IP DECT Terminals

UNIVERGE IP DECT terminals combine the benefits of digital telephony with the superior quality and features of DECT technology. As a key part of NEC’s UNIVERGE360 approach, NEC places employees at the center of communications by providing mobility options based upon the needs of the individual.

This IP-based wireless system provides perfect voice quality, seamless handover between access points and a secure air interface that protects your company’s investments in existing telephones, applications and the network infrastructure.

Its wireless handset, the C124 DECT, is designed to work seamlessly with the IP DECT terminal. Its intuitive, ergonomic design provides excellent sound quality, numerous features and optimal comfort. Powerful encryption techniques ensure secure communication, and advanced call-logging features make incoming call management easy.

With IP DECT terminals and the C124 DECT handset, users may never lose another call.

NEC Channel Partner

Telelink Business Systems Pty Ltd is a leading Channel Partner for NEC, Australia's leading supplier of Communication Servers, PABX and Digital telephone systems, with more than 40,000 systems now in service throughout the country.

Telelink is authorised to provide NEC Communication Servers, PABX and Digital telephone systems, specifically designed for small businesses to enterprise organisations. Telelink has the experience and infrastructure to supply, install and provide superior back-up service and long term support.

Telelink Business Systems has partnered with NEC for more than 23 years to deliver cost-effective communications that deliver a competitive advantage. Telelink can provide a full range of NEC telephones including popular systems such as:

• NEC SV8000 series communication servers
• NEC IPS 2000 Internet Protocol Server (PABX)
• NEC Topaz

For more details, call Telelink on 08 8139 0900 or email Telelink at This e-mail address is being protected from spambots. You need JavaScript enabled to view it